This policy applies to customer information we collect at Cortek Exhaust inc. retail stores and through our website www.cortekexhaust.com/.
Information We Collect:
We collect your information from the following sources:
How We Use and/or Disclose Your Information:
We want to communicate with you in ways you want to hear from us. Examples include email newsletters, special offers, and new product announcements. You can provide us with your marketing preferences by contacting Customer Service. See the Contact Us section below.
How to Contact Us:
Cortek recognizes the importance of our customers’ privacy. We believe that privacy is more than an issue of compliance, it is one of trust. We strive to manage your personal information based on our basic belief of respect for the individual. This policy describes:
Notice and Scope of Our Privacy Practices
Our goal is to provide clear, prominent, and easily accessible information about our privacy practices. This policy applies to customer information obtained by Cortek in connection with its operations, both in stores and online.
Our Pledge of Accountability
Cortek expects our associates and business partners to manage your personal information properly and maintain your trust.
Information We Collect
We collect personal information about you to deliver the products and services you request and to help improve your shopping experience. We strive to limit the amount of personal information collected to support the intended purpose of the collection.
Information You Give Us
We collect personal information from you in a variety of ways when you interact with Cortek, both in stores and online. Some examples are when you:
Personal information is information that identifies, or could be reasonably associated with you. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, and credit and debit card information. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients. For certain transactions, we may be required to collect information to comply with legal requirements.
Information from Other Sources
We may receive personal information about you from other sources as well. Examples of these sources are entities that can help us correct or supplement our records, improve the quality or personalization of our service to you, and help prevent or detect fraud.
Automated Information Collection
We receive and store certain types of information when you interact with our websites, emails, and online advertising. Our purpose is to allow the websites to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns. Some examples include:
We operate cameras in stores for security and operational purposes. Except for security purposes, we do not use these cameras to identify you personally.
How We Use Your Information
Cortek uses your information to offer and provide our products and services and to support our core business functions. These include order or service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:
To accomplish these purposes, we may combine personal and non-personal information we collect online with offline information, including information from third parties.
How We Disclose Your Information Outside Cortek
Cortek does not sell or rent your personal information to third parties. We only disclose your personal information with your prior consent or under the following limited circumstances.
We may disclose or otherwise make available personal information about you to service providers that help with our business operations. Examples are shipping vendors, billing and refund vendors, payment card processors, and companies that help us improve our product and service offerings and our websites. Your personal information may be stored and processed by our service providers in Canada and the United States or other locations where the service providers or Cortek maintain facilities. We require our service providers to keep your information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf.
Legal Requirements and Protection of Our Company and Others
We may disclose your information in other special circumstances. These include situations when the sharing is necessary to protect the safety, property, or other rights of Cortek, our customers, our associates, or any other person, or where otherwise required or permitted by law. Examples include protecting the health or safety of customers, or addressing crimes committed on Cortek property. Data from in-store security cameras may also be provided to law enforcement upon written request. Cortek may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law.
From time to time with your consent, we may disclose information with carefully selected companies who may offer you products and services of interest. You may opt in to this sharing under the “Your Choices” section below.
We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Cortek or as part of a corporate reorganization or other change in corporate control.
Data Collection, Use, or Disclosure
Cortek collects, uses, or discloses your personal information consistent with this policy. We consider consent to be implied, such as to use your email for marketing purposes, unless you opt out of these communications such as by unsubscribing.
We want to communicate with you in ways you want to hear from us. Examples are newsletters, special offers, and new product announcements. We use the following standards for marketing communications:
You can provide us with your marketing preferences, or change your marketing preferences, by contacting Customer Service. Please see the Contact Us section below.
If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt out of mail, include your mailing address. Please allow sufficient time for your preferences to be processed. It may take up to 10 days to process your requests related to email and 4-6 weeks for other requests.
Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds.
Online Operations and Advertising
You may exercise choices related to our online operations and advertising. For instance, you can choose to browse our websites without accepting cookies Please know that cookies allow us to recognize you from page to page, and they support your transactions with us. Without cookies enabled, you will still be able to browse our websites, but will not be able to complete a purchase or take advantage of certain website features.
How to Access and Update Your Information
Cortek takes reasonable steps to keep your personal information accurate and complete. You can access or update your personal information, including contact or account information, in the following ways:
How We Secure Your Information
Securing your information is a company priority. Whether you are shopping online or in our stores, we use reasonable security measures to help protect the confidentiality of personal information.
Your account information is protected by the password you use to access your online account. Please keep this password confidential. We also use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your account information will be protected during transport across the Internet. When you enter a secure portion of a website, which is any page containing any of your account information, an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small pop-up window displaying website security information will appear. This display indicates that your personal information is transmitted in encrypted form to a Cortek web server, not to some unknown or unauthorized server.
Hard Copy and Electronic Storage Protections
Personal information that is maintained in our offices or stores is subject to physical, administrative, and technical controls as well. Hard copies of sensitive personal information are maintained in locked locations or cabinets with similar restrictions for electronic storage. When disposed of, the information is shredded, destroyed, erased, or otherwise sought to be made unreadable.
Email Customer Service – for store experience, marketing preferences, product questions and general feedback/questions.
Contacting the Privacy Office
Please feel free to contact the privacy office with any questions or comments about this policy or about how your information is handled by email at email@example.com or by mail to the Privacy Officer c/o Cortek Exhaust inc. 7710 Transcanada Hwy, St-Laurent, Quebec, H4T 1A5, Canada.
Effective: december 18, 2013